This course prepares students for the ITIL® Foundation certification exam. The instructor covers the formal introduction to managing the IT service lifecycle and how to use the ITIL® Foundation and ITIL verbiage, concepts for service management processes.
These disciplines embody the service framework lifecycle for further enhancement in business and IT alignment to evaluate ROI, business value, and resolve operational necessities with IT. Throughout the course the students come to understand the ITIL® best practices.
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